Walmart Pharmacy in Rehoboth Beach, DE Closed now

Reviews about Walmart Pharmacy

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  August 13, 2020, by A Google User
  If I could give this place a zero in ratings, I would in a heartbeat. I am writing this here so that everyone can know not to go here:On August 13th, 2010, I purchased a "brand new" Wii from this Walmart. I was on vacation during that week, and I live in the Northern Virginia area normally. I purchased the Wii for my boyfriend's birthday, which he opened on the 20th of August. The first thing we noticed when opening the box was the smell of stale smoke on the console and the Wii remote glove. The smell was extremely strong and there was dirt on the remote. Then we noticed that there were no games in sight. The Wii "motion" attachment for the remote was also missing. When we opened up the disc in the console, there was the Wii “Sports” disc, but still no “Sports Resort” in sight. When we loaded the Sports disc, all the information from the previous owner could be seen, where there were vulgarities as names for the Mii characters. I was with my boyfriend’s parents, so all this could be seen by everyone, which was very embarrassing. I am particularly glad that there were no children around at the time to see the inappropriate content within the console. Obviously, by then I realized I was gypped into buying a new product when the Wii was obviously very, very used. I was incensed, to say the least. I called the Customer Service at the Rehoboth Beach location and did not get a straight answer from the employees, only feigned sympathy. I then asked to speak to the manager on duty, who I believe was named “Mike.” Mike seemed disinterested in the situation, and aloof in regards to the complaint. “I’m not sure what you should do. I’m new,” he said. “Go to your nearest Walmart and return it.” This answer was sub-par at best, and I responded: “Is this what your store does? It sells very used products under the guise of it being new? There were parts missing and it reeked of smoke!” At this, he stammered and then responded at last, “I am not going to take this, Ma’am,” and then hung up on me! I was appalled and very upset. I have never had someone in Customer Service hang up on me, especially when the situation was so obviously wrong on their part. I have since taken the “new” Wii back to a Walmart location in my area (Fair Oaks, VA), where the manager there (Christine, I believe) apologized on the behalf of the Rehoboth location. I am writing so that this situation does not occur ever again to someone else. I am hoping that severe disciplinary action takes place at the Rehoboth Beach, DE location. There is no excuse for re-packaging a used Wii to an unknowing customer at full price. What happened here is obvious: the employees at the Rehoboth Beach location just wanted to make a quick buck. Please don't ever go here.